FAQ

As a brand new app, we're listening to your questions and we'll put common ones here as they come up!

Send us an email to support@viaggioapp.com, and we'll get back to you as soon as possible.

Why does the app need photo permission?

Photo permission allows Viaggio to show your photos so that you can select them and add them to your trip. It does not look at your photos in any other way, edit, or delete them. Without photo permission, you will not be able to add photos to your trip.

How do I sync trips between devices?

Trips are synced between devices that are signed into the same iCloud account.

To manually sync, you’ll need to have at least one trip on each device, then click on the iCloud sync button in the top of the trip to initiate sync. Your phone will need to be connected to wifi for sync to occur, or cellular data if you've allowed sync over cellular data in settings. *A way to sync your first trip from another device without creating a trip will be available in the next release!

If you have auto-sync enabled in settings, your trip will be synced every 30 minutes when you are connected to wifi. Any new changes will be uploaded/downloaded onto your devices.

*Warning* Make sure to sync before editing the same event on multiple devices. If there is a change to an event saved to iCloud it will overwrite any changes that have not been saved when you do sync.

 
 

How do I change my trip name or delete my trip?

To edit trip details or delete a trip, click into a trip from your main trip page, then click on the settings button. This will bring you to the trip settings where you can edit the trip name, start location, and cover photo. You will see a big "delete trip" button at the bottom of the page.

 
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What are the ways I can save a location to my trip?

There are 3 ways to add a new location to your trip. All of them require GPS to be on, but do not require cellular data.

1. Take photos. As long as GPS is on, any photos you take will automatically save your GPS data. In a trip, you can click the "+" button to add an event and then choose the "photos" icon to select photos to upload. You can choose photos from multiple events and Viaggio will automatically split them up by location and time. If any photos need to be moved between events, simply hold down on them (like you would to move an app on your home screen!), drag, and drop it in a new event.

2. Drop a pin in the app. In a trip, click the "+" button to add an event and then choose the "map marker" icon. Within the event screen, select the "map marker" icon next to Location. Then choose to select a use my location, select a place near you (requires wifi or cellular data to search nearby places), or drop a pin.

3. Drop a pin with the widget. The easiest way to save a location while on the move!  From the home or lock screen swipe left to view at any time. It will automatically update GPS, or locations with wifi/data, and you just need to click on the map marker icon to save it to the app.

**There's a little bug in this that will be updated with the next version!**

To install: Swipe to the left of the home or lock screen. Click "Edit", scroll to Viaggio and click the "+" button. It will now always appear in your widgets for you to quickly save a new place.

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How do I move photos between events?

If any photos need to be moved between events, simply hold down on them (like you would to move an app on your home screen!), drag, and drop it in a new event.

Does this app use cellular data?

[answer coming soon!]

Location options explained.

[answer coming soon!]

Settings Explained.

[answer coming soon!]